At Sabates Eye Centers, the health and well-being of our patients and staff are always our top priority. While information about COVID-19 is constantly evolving, we are monitoring the situation closely and have put protocols in place that follow healthcare guidelines from the CDC and the American Academy of Ophthalmology (AAO).
Before arriving at our locations, please know:
- Do not arrive more than 10 minutes before you appointment time, or we will ask you to return later to maintain social distancing in our waiting rooms.
- No guests are permitted with patients (unless for minors or those with a medical necessity).
- Masks are required- please wear your own.
- Our screening stations will ask about any symptoms and perform a digital forehead temperature check.
From 4:00 PM to 5:00 PM, our Optical Centers will not be able to begin any new glasses orders. Thank you for understanding.
SABATES EYE CENTERS RESUMING REGULAR HOURS FOR ALL LOCATIONS ON MONDAY, MAY 11
Throughout this healthcare crisis Sabates Eye Centers continued to see urgent/emergent patients and maintained our entire staff. We are now glad to announce that all our locations will be open and returning to normal business hours on Monday, May 11, 2020.
As we enter a new phase of COVID response and expand beyond urgent-only care, we have implemented safety measures throughout our facilities under the guidance and recommendations of our federal, state and local governments. These efforts are designed to assure the highest level of safety and care for our patients and our team.
Your health and safety are important to us and we look forward to caring for you. As we resume normal operations, we want you to know what to expect when you arrive at one of our facilities.
ARE YOU FEELING WELL?
If you are experiencing flu-like symptoms (such as a runny nose, headache, cough, sore throat or fever), please call to reschedule your appointment at 913-261-2020. Please do not arrive if you are not feeling well.
Masks will be required in our locations. Please wear your own facial covering since due to a shortage of supply, we will be unable to provide a mask during your visit. Please remember to have your mask cover your nose and mouth at all times, and do not remove it unless asked to do so by your provider. You will also notice that all our providers and staff are wearing masks as well.
Please check in only within 10 minutes early of your designated appointment time, not earlier than that. We are trying to reduce the number of people in our waiting areas to insure social distancing. If you arrive too early, we may ask you to return later.
To keep everyone who enters our facilities safe, we will conduct a COVID-19 screening at our entrances. The screening is easy and takes less than a minute. This screening will include questions about your potential exposure to COVID-19, current symptoms and will include a forehead scanned temperature reading.
We are limiting guests in our facilities and practicing social distancing. Unless medically necessary, we ask that your guest waits in the car. If you absolutely need someone with you, only one guest will be permitted.
PHYSICAL CHANGES AT LOCATIONS
You will see changes at our facilities as we practice social distancing and expect patients and visitors to maintain social distancing as well. We are limiting the number of people onsite at one time and waiting rooms will also be rearranged. We will also have hand sanitizer available throughout our facilities. Our equipment are fitted with breath shields as necessary. Rest assured that our teams continually wipe down and disinfect all surfaces throughout the day.
Our Optical Centers are open as normal now and will practice the same procedures of requiring masks, practicing social distancing and limiting visitors to only those that are necessary.
If you have any questions or concerns about your upcoming appointment, please call 913-261-2020. We look forward to caring for you and seeing you soon!
UPDATE 3/24/20: Due to the city-wide "stay at home" order, public health concerns and our commitment to patient, staff, and physician safety, Sabates Eye Centers will be temporarily limiting our hours and clinic locations effective Tuesday, March 24, 2020. Reminder, only urgent cases are being seen at this time. Please call prior to arriving to insure location is open.
- Mondays, Tuesdays, Wednesdays and Fridays: Only our location at 11261 Nall Avenue, Leawood, KS 66211 will be open for shortened hours.
- Thursdays: Only our location at 4741 S. Arrowhead Drive, Independence, MO 64055, will be open for shortened hours.
Our other locations are closed until further notice. We will be re-evaluating and adjusting our schedules on a weekly basis and our staff will contact patients to reschedule as soon as we are able. We appreciate your patience and understanding as we manage our practice during this unprecedented time with limited staffing.
UPDATE 3/23/20: All of our Optical Centers have closed until further notice. For questions regarding glasses or contact lens orders, please call 913-261-2020 or email email@example.com. Due to working with a very limited staff, please allow 48 hours for a response.
UPDATE 3/20/20: The American Academy of Ophthalmology (AAO) has recommended all ophthalmologists suspend routine patient visits and provide only urgent or emergent care now during the global COVID-19 pandemic. As of today, Sabates Eye Centers will follow this directive to continue seeing only urgent cases. All other non-urgent patient care appointments will be postponed. We will be re-evaluating and adjusting our schedules on a weekly basis and our staff will contact patients to reschedule as soon as we are able. We appreciate your patience and understanding as we manage our practice during this unprecedented time with limited staffing.
What we ask of you:
- If you have traveled internationally, traveled on a cruise ship, have been exposed to someone with COVID-19 in the last 14 days, or you are experiencing any of the symptoms listed below, please call 913-261-2020 to reschedule your appointment.
- Shortness of breath
- We will screen every visitor at our entrance to identify and limit potential exposure to COVID-19 in our clinics. If we determine you meet the CDC criteria, we will reschedule your visit.
- Please limit the number of visitors you bring with you to your appointment to one essential person. Any visitors over your one guest will need to wait in their car or return later after your appointment.
What Sabates Eye Centers is doing:
- We have developed and implemented augmented cleaning and disinfecting procedures for all patient-affected areas including front desk areas, waiting rooms and exam rooms. Exam rooms are thoroughly cleaned after each patient visit while other areas are cleaned continually as well.
- We have taken precautions regarding social distancing including spacing out chairs in our waiting rooms and removing the coffee makers, magazines, and any other surfaces not imperative to our clinics. We will also not be shaking hands with patients during this time.
- Eye doctors are using a special plastic barrier called a slit-lamp breath shield. This helps block the exchange of breath between patient and doctor.
- Your physician will wait until after your eye exam to talk with you or answer questions.
- Updates related to patient appointments will be communicated by phone from our scheduling associates or by email or text.
COVID-19 and the Eyes
When a sick person coughs or talks, virus particles can spray from their mouth or nose into another person’s face, which can enter through your eyes. People who have coronavirus can also spread the illness through their tears. Touching tears or a surface where tears have landed can be another portal to infection. You can also become infected by touching something that has the virus on it — like a table or doorknob — and then touching your eyes.
Coronavirus may cause pink eye — but it’s rare
Health officials believe viral pink eye, or conjunctivitis, develops in about 1% to 3% of people with coronavirus.
Four ways to help yourself and others:
It’s important to remember that although there is a lot of concern about coronavirus, common sense precautions can significantly reduce your risk of getting infected. So, wash your hands a lot, follow good contact lens hygiene and avoid touching or rubbing your nose, mouth and especially your eyes.
1. If you wear contact lenses, switch to glasses for a while.
Contact lens wearers touch their eyes more than the average person. Consider wearing glasses more often, especially if you tend to touch your eyes a lot when your contacts are in.
2. Wearing glasses may add a layer of protection.
Corrective lenses or sunglasses can shield your eyes from infected respiratory droplets. But they don’t provide 100% security. If you’re caring for a sick patient or potentially exposed person, safety goggles may offer a stronger defense.
3. Stock up on eye medicine prescriptions if you can.
Experts advise patients to stock up on critical medications, so that you'll have enough to get by if you are quarantined or if supplies become limited. But this may not be possible for everyone. If your insurance allows you to get more than 1 month of essential eye medicine, such as glaucoma drops, you should do so. Some insurers will approve a 3-month supply of medication in times of natural disaster. Ask your pharmacist or our office for help if you have trouble getting approval from your insurance company. And as always, request a refill as soon as you're due. Don't wait until the last minute to contact your pharmacy.
4. Avoid rubbing your eyes.
While it can be hard to break this natural habit, doing so will lower your risk of infection. If you feel an urge to itch or rub your eye or even to adjust your glasses, use a tissue instead of your fingers. Dry eyes can lead to more rubbing, so consider adding moisturizing drops to your eye routine. If you must touch your eyes for any reason — even to administer eye medicine — wash your hands first with soap and water for at least 20 seconds.
We appreciate everyone’s patience and understanding as we do our part to limit the spread of the coronavirus while continuing to provide the highest quality care.